This store only ships to locations within the UK. If you would like to make an international purchase please use our international branch where we ship to over 200 countries. You can locate it through here: ZUDO

This store only ships to locations within the UK.If you would like to make an international purchase please use our international branch where we ship to over 200 countries. You can locate it through here:&#xA0;<a href="http://zudo.co" rel="noopener noreferrer" target="_blank">ZUDO</a>

Do you ship worldwide?

We pay for all customs duties and taxes for our international family!

We pay for all customs duties and taxes for our international family!

Will I have to pay any customs fees?

We understand that sometimes, despite the package status showing “delivered,” you may not have received it.  If this happens, we kindly ask you to give it a little more time. Occasionally, the post office might update the delivery status prematurely.

<h2 id="if-package-is-delivered-but-you-have-not-received-it">If package is delivered but you have not received it</h2>We understand that sometimes, despite the package status showing &#x201C;delivered,&#x201D; you may not have received it. &#xA0;If this happens, we kindly ask you to give it a little more time. Occasionally, the post office might update the delivery status prematurely. In most cases, the package will likely be delivered to your mailbox within 1-2 days after the &#x201C;delivered&#x201D; status is displayed.Should the package not arrive within the expected timeframe, please contact us immediately at <a data-fr-linked="true" href="mailto:support@zudo.co">support@zudo.co</a>. We will take immediate action and initiate an investigation with the delivery carrier to locate your package. If, during the investigation, we find that your package is indeed lost or missing, we will arrange for a re-shipment of the exact items from your original order. Please note that we can only re-ship the same items; modifications or refunds will not be possible in such cases.In instances where the carrier provides &#x201C;proof of delivery&#x201D; or marks the package as &#x201C;signed for&#x201D; without you receiving it, you will need to file a claim directly with the shipping carrier.We value your understanding in these situations and assure you that our team is dedicated to resolving any shipping issues you may encounter. Should you have any concerns or questions, don&#x2019;t hesitate to reach out to us at <a data-fr-linked="true" href="mailto:support@zudo.co">support@zudo.co</a>. Thank you for choosing us for your shipping needs. Please refer to this (<a class="fr-green" href="https://zudo-uk.gorgias.help/en-US/what-are-the-shipping-costs-and-delivery-timeline-323208" rel="noopener noreferrer" target="_blank">What are the shipping costs and delivery timeline?</a>) for more info relating to shipping and delivery.

Where are the products I ordered?

If you refuse a package at customs, customs will send it back to us. When they send it back to us, we will only refund you for the product(s) cost if the product is undamaged. We will not refund the cost of shipping the product or having the product

If you refuse a package at customs, customs will send it back to us. When they send it back to us, we will only refund you for the product(s) cost if the product is undamaged. We will not refund the cost of shipping the product or having the product shipped back to us.

What happens if I don't pay customs fees?

If you have any questions or need any help, don't hesitate to contact our support team!

SHIPPING & DELIVERY

Do you ship worldwide?

Will I have to pay any customs fees?

Where are the products I ordered?

What happens if I don't pay customs fees?